Queue Minimization Process in a Gym in the East Zone of São Paulo
DOI:
https://doi.org/10.5281/zenodo.12738709Keywords:
Logistics, Queuing theory, Simulation, Academies, MinimizationAbstract
Queues are an effective way to maintain organization in personalized service, whether on a first-come, first-served basis or by appointment or to use a service. However, constant waiting in queues and long delays in receiving a service have become frequent and causing dissatisfaction among users. Therefore, this document aims to bring to light the difficulty and disparity that exists in the operation of a company in the sports sector, based on a gym located in a neighborhood in the extreme east of the east zone of the city of São Paulo. We will see the difficulties faced by a neighboring company where there is a need for intervention to make it work better, thus demonstrating the advantages of planning and analysis for decision making, through a simulation applied to the problem. In this sense, once the reason has been identified, this document deals with the causes, effects and viable solutions when dealing with commercial business, services and assistance, exploring data for a possible solution. Thus, allowing us to conclude that the number of queues has become notable, and must be checked by companies, in different areas, despite having the organization based on criteria and understanding national standards. This is a clear indication of the importance of carrying out other surveys, similar to this article or not, the purpose is to encourage debate among experts in the field, to clarify doubts related to this problem faced.
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