The Importance of Auditing as a Stimulus for Better Results in a Company's Internal Processes
A Case Study in Swift Company's Sales Channels
DOI:
https://doi.org/10.29327/2384439.2.3-8Keywords:
Internal Audit, Internal processes, ImprovementsAbstract
This article aims to analyze the internal audit processes in the sales channels of the multinational company Swift. The research presents the theoretical aspects of auditing concerning the area of Human Resources and is structured in the case study developed in external and internal customer service, presenting how it is dealt with in its different sales channels, the methodology used has a qualitative approach with data collection and analysis, literature review and field research. After analysis, it was verified that there are different negotiations and ideas for improvements are proposed, such as the standardization of processes and systems, for better communication, reduction of waste, increase of productivity with quality and loyalty of customers and employees.
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