Interpersonal Relationship

An Exploratory Study of Employees' Perception of Interpersonal Relationship Strategies in a Telemarketing Company

Authors

  • Alessandro Kawan de Araujo Wanderley FATEC Zona Leste
  • Ana Paula Carvalho de Souza FATEC Zona Leste
  • Beatriz Viegas Cardamoni FATEC Zona Leste
  • Kauane da Silva Amarilia FATEC Zona Leste
  • Michele Raysha Silva Lopes FATEC Zona Leste

DOI:

https://doi.org/10.5281/zenodo.12593384

Keywords:

Organizational climate, Internal communication, Interpersonal relationship, Leaders, Noise

Abstract

This article discusses the importance of interpersonal relationships, organizational climate and communication in organizations. Interpersonal relationships is essential for team performance and satisfaction at work, especially in competitive environments where employees face daily challenges. A positive organizational climate, led by leaders rather than bosses, because leaders inspire, thus creating a more inspiring and motivating work environment, complements the importance of interpersonal relationships, resulting in more satisfied and productive employees, able to face the challenges imposed in the environment. Effective internal communication keeps all team members informed and aligned with the organization's goals and objectives, preventing conflicts and promoting productive collaboration. However, communication noise, such as gossip and rumors, undermines the effectiveness of communication, causing misunderstandings and making the environment less harmonious. The study used a quantitative approach complemented by a case study in a telemarketing organization in the city of São Paulo, the results improved the organizational environment, highlighting what needed to be corrected in the company, such as high stress levels, and encouraging the professional development of employees.

Downloads

Download data is not yet available.

References

ALCARDE, Alana. A Comunicação Interna Sem Ruídos Que Reflete No Desenvolvimento Positivo Das Empresas. Faculdade Anhanguera Educacional. Disponível em: <https://repositorio.pgsscogna.com.br/bitstream/123456789/50263/1/ALANA_ROBERTA_ALCARDE_SILVA.pdf> Acesso em: 10 de outubro de 2023.

BESERRA, Edilane Palácio; MACEDO, Maria Erilúcia Cruz. Os Relacionamentos Interpessoais e a Influência no Alcance dos Objetivos Organizacionais. Id on Line Rev.Mult. Psic., Maio/2020, vol.14, n.50, p. 139-150. ISSN: 1981-1179.

KELLER, Edelvais e APARECIDA, Maria. Análise Crítica Teórica da Evolução do Conceito de Clima Organizacional. Terra e Cultura, ano XX, N. 39. Disponível em: <http://periodicos.unifil.br/index.php/Revistateste/article/download/1314/1202>. Acesso em: 11 de outubro de 2023.

LIMA, C. (2019). Inteligência emocional e satisfação no trabalho. Universidade Federal do Brasil. Disponivel em:

<https://lume.ufrgs.br/bitstream/handle/10183/198029/001099268.pdf?sequence=1&isAllowed=y> Acesso em: 09 de outubro de 2023.

MASCARENHAS, B.G. (2017). Employer Branding No Ciclo De Relacionamento Com Empregados. Disponível em: https://casperlibero.edu.br/wpcontent/uploads/2017/09/18-Employer-branding-no-ciclo-de-relacionamento-comempregados.pdf Acesso em: 10 de outubro 2023.

PIMENTEL, Isabela Duarte. “Ouvi dizer”: Comunicação integrada como a ntídoto para boatos organizacionais. Editora Appris, 26 de ago. de 2022. Disponível em: <https://books.google.com.br/books?id=1auJEAAAQBAJ&printsec=frontcover&hl=pt-BR&source=gbs_atb#v=onepage&q&f=false> Acesso em: 01 de novembro 2023.

STHÉFANI, Bruna (2019). A Importância Da Comunicação Interna Na Gestão Organizacional. Faculdade Anhanguera Educacional. Disponível em:

<https://repositorio.pgsscogna.com.br/bitstream/123456789/27775/1/BRUNA_STHEFANI_DE_OLIVEIRA_SANTOS_.pdf> Acesso em: 10 de outubro de 2023.

Published

2024-06-29

How to Cite

Wanderley, A. K. de A., Souza, A. P. C. de, Cardamoni, B. V., Amarilia, K. da S., & Lopes, M. R. S. (2024). Interpersonal Relationship: An Exploratory Study of Employees’ Perception of Interpersonal Relationship Strategies in a Telemarketing Company. Journal of the Management and Technology Meeting, 1(05), 93–102. https://doi.org/10.5281/zenodo.12593384

Similar Articles

1 2 3 > >> 

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)