Simulating Baggage Flow
Method to Reduce Lost Baggage at Airports Using the Arena System
DOI:
https://doi.org/10.5281/zenodo.13367991Keywords:
Arena, Baggage, Airport, Mishandling, FlowAbstract
In recent years, there has been a continuous effort to improve baggage flow and reduce mishandling at airports. Several successful strategies have been implemented, such as the use of tracking technology, smart tags, and more efficient screening systems. These measures aim to provide a smoother and more reliable experience for passengers, ensuring that their luggage reaches the correct destination on time. However, sorting and routing errors can still occur due to the complexity of the process and the involvement of multiple parties. Additionally, the lack of standardization in processes among different airlines hinders the smooth flow of baggage, leading to delays and mishandling. This article identifies these bottlenecks through Arena software and brings results that will be used to improve the passenger experience at airports while promoting a more efficient operation. Through research, data collection from Congonhas airport, and the use of Arena software, several results will be developed, such as fewer mishandled and damaged bags. Therefore, continuous efforts to improve baggage flow at airports have resulted in significant improvements. These measures aim to provide a smoother and more reliable experience for travelers while bringing benefits to the involved companies. However, it is important to continue seeking solutions and standardizations to ensure an even more efficient operation and minimize inconvenience to passengers.
Downloads
References
ANAC - AGÊNCIA NACIONAL DE AVIAÇÃO CIVIL. Anuário do Transporte Aéreo. 2016. Disponível em: http://www.anac.gov.br/. Acesso em: 03 de abril de 2020.
ANAC - Agência Nacional de Aviação Civil. Bagagens: Dicas ANAC. 2015. Disponível em: < https://www.gov.br/anac/pt-br/centrais-de-conteudo/publicacoes/publicacoes-arquivos/anac_panfleto_bagagem.pdf> Acesso em: 27 de Set/2023.
ARENALES, Et-al, Armentano, Morabito, Yanasse. Pesquisa Operacional. 6ª Tiragem, ED; Campus- Abrepro, Rio de Janeiro, RJ. 2007.
Arena SE Book, Arena User’s Guide, 2004. Disponível em < https://studerende.au.dk/fileadmin/www.medarbejdere.au.dk/it/BSS_Analysevaerktoejer/Arena/Arena_User_s_Guide_EN.pdf>. Acesso em 27 de setembro de 2023.
BRUNETTA, L.; ROMANIN-JACUR, G. Passenger and Baggage Flow in an Airport Terminal: A Flexible Simulation Model. [2004. 177p].
FREITAS FILHO, Paulo José de. Introdução à Modelagem e Simulação de Sistemas: com Aplicações em Arena. 2. ed. Florianopolis: Visual Books Ltda., 2008. 372p.
FOGLIATTI, M. C.; MATTOS, N. M. C. Teoria de Filas. Editora Interciência. Rio de Janeiro, 2007.
MENDONÇA, E. Teoria de filas markovianas e aplicações, p.29, 2014. Disponível em: http://dspace.bc.uepb.edu.br/jspui/bitstream/123456789/5265/1/PDF%20- %20Edn%C3%A1rio%20Barbosa%20de%20Mendon%C3%A7a.pdf. Acesso em: 01 nov. 2023
O Globo - Extravio de bagagem em aeroportos do mundo todo quase dobrou entre 2021 e 2022, aponta relatório. 2023. Disponível em: < https://oglobo.globo.com/boa-viagem/noticia/2023/05/numero-de-malas-extraviadas-nos-aeroportos-quase-dobrou-entre-2021-e-2022-aponta-relatorio.ghtml> Acesso em: 27 de Set/2023.
SAKURADA, N.; MIYAKE, D. I. Aplicação de simuladores de eventos discretos no processo de modelagem de sistemas de operações de serviços. Gestão & Produção, 16, 25-43, 2009.
SEBRAE / BA. Serviço de Apoio às Micro e Pequenas Empresas Bahia – Sebrae/BA Apostila Empreendedorismo: Como gerir a produtividade da sua empresa. 2019. Disponível em: <https://www.sebraeatende.com.br/system/files/como_gerir_a_produtividade_da_sua_empresa_0.pdf> Acesso em 29 out. 2023.
PRADO, Darci. Teoria das Filas e da Simulação. v.2. 4. Ed. Belo Horizonte: editora de Desenvolvimento Gerencial. Serie Pesquisa Operacional, 2009.
PRADO, Darci. Usando o Arena em simulação. 5ed. Edição Digital: Falconi, 2015.
ZIMMERMANN, N.; OLIVEIRA, A. V. M. Liberalização econômica e universalização do acesso no transporte aéreo: É possível conciliar livre mercado com metas sociais e ainda evitar gargalos de infraestrutura. Journal of Transport Literature, v. 6, n° 4, p. 82-100, 2012.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Kelen Cristina de Andrade , Leandro Balbino dos Santos, Roberto Ramos de Morais , Rafael Cavalcanti Bizerra
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Engetec em Revisa © 2024 by Fatec da Zona Leste is licensed under CC BY-NC-SA 4.0
Copyright Policy
By submitting a manuscript for publication in EnGeTec em Revista, the authors agree, in advance and unrestrictedly, to the following terms:
- The authors retain the copyright and grant EnGeTec em Revista the right of first publication of the manuscript, without any financial burden, and renounce any other remuneration for its publication in EnGeTec em Revista.
- When submitted to EnGeTec em Revista, the manuscript is automatically licensed under the Creative Commons Attribution License, which allows the sharing of the work with acknowledgment of authorship and initial publication in EnGeTec em Revista.
- Authors are authorized to enter into additional contracts separately, for non-exclusive distribution of the version of the work published in EnGeTec em Revista (publish in repositories or as a book chapter), with acknowledgment of the initial publication in EnGeTec em Revista, provided that such agreement does not imply an endorsement of the content of the manuscript or of the new vehicle by EnGeTec em Revista.
- Authors are allowed and encouraged to publish and distribute their work online, in institutional repositories, for example after the editorial process is completed.
- The authors warrant that they have obtained proper permission from their employers for the transfer of rights under this agreement, if those employers own any copyright in the manuscript. In addition, the authors assume any and all responsibility for possible infringements of the copyright of these employers, exempting EnGeTec em Revista from any and all liability in this regard.
- The authors assume all responsibility for the content of the work, including the due and necessary authorizations for data disclosure. collected and results obtained, exempting EnGeTec em Revista from any and all responsibility in this regard.
