Gestión de la Resiliencia de la Cadena de Suministro
Un estudio cualitativo exploratorio sobre las perspectivas de los gerentes sobre el uso de tecnologías digitales avanzadas y el desempeño operativo de las empresas
DOI:
https://doi.org/10.5281/zenodo.20331367Palabras clave:
resiliencia, cadena de suministro, disrupción, tecnología digitalResumen
Empresas que dependen de las cadenas de suministro tienen una funcionalidad compleja debido a que sus proveedores y clientes están dispersos globalmente, lo que las hace vulnerables a los riesgos. Las cadenas de suministro resilientes reducen el riesgo de interrupciones operativas al permitir la visibilidad de todas las operaciones de la cadena, brindando mayor seguridad en la adaptación de los procesos en tiempo real. En este artículo, presentamos la perspectiva de los gerentes de empresas con respecto a la adopción de tecnología digital para mantener la continuidad operativa de sus cadenas de suministro ante eventos que puedan interrumpir sus operaciones. Los datos presentados en este artículo fueron recopilados y analizados en una investigación exploratoria cualitativa y se utilizaron para preparar el enfoque de investigación descriptiva. El estudio confirmó la importancia de gestionar la resiliencia de la cadena de suministro utilizando herramientas de tecnología digital avanzada combinadas con herramientas de gestión colaborativa. Se identificó una creciente búsqueda de herramientas que monitoreen los signos de inestabilidad en la cadena de suministro. Los resultados nos permitieron clasificar los principales indicadores que pueden ayudar a los gerentes a desarrollar continuamente nuevas capacidades de gestión de la cadena de suministro, reduciendo la incertidumbre y aumentando la continuidad operativa del negocio.
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